Office Policies

We are committed to providing a safe, secure and respectful environment for all staff and patients. Aggressive behaviour and any form of verbal or physical abuse towards staff or others in our office will not be tolerated. This includes any inappropriate or abusive communications via email or telephone.

Any such harrassment and/or abusive behaviour is grounds for immediate dismissal from our medical practice.

Each of our physicians offers limited same-day appointments for your urgent medical needs. Please call our office so our team can triage your concerns and direct you to the most appropriate service including same-day schedule, on-call clinic and the Emergency Department.

When your physician prescribes a medication, there is usually a need for reassessment before it is renewed. Please ensure you have completed the recommended follow-up appointments and tests (ie blood work or imaging) as recommended by your doctor before you ask your pharmacy to request a renewal. Your doctor may not be able to safely renew your medication until such follow-up is complete.

Please allow up to 7 days for your doctor to complete your renewal request.

It is your responsibility to ensure you request renewals with adequate time for processing. To request a renewal, contact your pharmacy directly.

We respect your time and are working hard to keep our clinics running on time. Please arrive at least 5-10 minutes early for your scheduled appointment time to check-in.

If you need to cancel your appointment, please call to inform our staff as soon as possible. If you cancel your appointment with less than 24 hours notice, or arrive more than 10 minutes late, it will be considered missed and you may be charged a missed appointment fee.

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If you renew your Ontario Health Card, please call the office with your updated Version Code and expiry date, or complete our Health Card Update Form. You must bring your valid Ontario Health Card to each visit. If your card is not valid, you may be charged for your visit.
If your name, address, phone number or email change, please call the office with your updated contact information, or complete our Contact Information Update Form.